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Section: Customer services Vacancy 1503 |
| Post:Experienced Legal Helpdesk Support Specialist - Night Shift |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
We are seeking an experienced Helpdesk Support professional to work a night shift supporting software and systems within a Law Firm Environment. Applicants must have a minimum of two years recent support experience within a busy helpdesk providing in depth MS Word (extensive formatting and styles knowledge) and Document Management Software (Hummingbird, Interwoven etc) support. The successful candidate can expect to take 30-40 calls per shift, via an ACD system, that vary in nature but will include extensive support of MS Word, DMS and remote connectivity related issues.
Job Responsibilities:
• Provide phone support to end-users for common office software applications.
• Software applications supported include: MS Word, MS Excel, MS Outlook, Carpe Diem, Best Authority, Time Trax, LegalKEY, Windows OS, Interwoven, Desksite, Mailsite, Deltaview.
• Thoroughly research technical issues and document solutions for user problems in a timely manner.
• Recommend or perform actions to correct software or system problems.
• Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
• Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
• Support remote access applications.
• Troubleshoot operating system and hardware issues.
• Communicate effectively with both unskilled and skilled PC users.
• Handle sensitive and/or confidential documents and information.
• Communicate with manager and client on job or deadline issues.
Job Requirements:
• Bachelor’s degree or equivalent work experience.
• Minimum two years experience in a Legal IT support environment.
• Extensive Word, Excel, PowerPoint, and/or Outlook 2003 (certifications desired).
• In depth knowledge of one or more DMS system commonly utilized within a Law Firm environment eg; Hummingbird, Interwoven
• Proven experience of handling 30+ calls per shift.
• Demonstrable experience with one or more ACD (Automated Call Distribution) systems.
• Previous experience working a night shift is preferrable
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Exceptional customer service skills.
Williams Lea offers an exciting and supportive business environment. We develop our people and reward their contribution. We work with openness and integrity. We are an equal opportunity employer. We maintain a drug-free workplace and perform preemployment substance abuse testing.
Location: Manhattan, NY
Compensation: Competitive
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
Àãåíòñòâî "Ñâåòëàíà "
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| Email: |
carole.twohey@ceregenics.com.
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